Healthcare Front Desk Specialist – Patient Care & Scheduling

CenterWell; Okeechobee (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Bonus incentive plan

Medical/dental/vision benefits

401(k) retirement plan

Paid time off

Job summary

CenterWell is seeking a friendly Receptionist to manage front desk operations in a healthcare setting. You will greet patients, schedule visits, answer inquiries, and maintain patient records in EMR and CRM systems to ensure a welcoming and efficient patient experience.

You will support the medical team with administrative tasks, collect copays when applicable, and keep the reception area organized and compliant with guidelines. A High School diploma and customer service experience are preferred.

Qualifications

• High School Diploma or GED required or equivalent.
• 1 year+ experience in healthcare or strong customer service background considered.
• Strong customer service, phone etiquette and teamwork are essential.

Responsibilities

• Greet patients and visitors in person and by phone.
• Schedule appointments and coordinate with medical staff.
• Update and maintain patient records in EMR and CRM systems.
• Handle billing and copays as applicable.
• Answer inquiries and provide general information to patients.
• Keep reception area tidy, stocked, and compliant with policies.
• Assist with other administrative tasks like ordering supplies and managing inventory.

Skills

High school diploma / GED

Healthcare experience

Customer service

Team player

Multitasking

Attention to detail

MS Office

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook, Access)

Job description

CenterWell is seeking a friendly Receptionist to manage front desk operations in a healthcare setting. You will greet patients, schedule visits, answer inquiries, and maintain patient records in EMR and CRM systems to ensure a welcoming and efficient patient experience.

You will support the medical team with administrative tasks, collect copays when applicable, and keep the reception area organized and compliant with guidelines. A High School diploma and customer service experience are preferred.