Patient Access & Front Desk Experience Coordinator

CenterWell Certified Healthcare Corp.; Prairieville (LA); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Certified Healthcare Corp. is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

The role coordinates patient readiness with the clinical team and supports data integrity, payments, and efficient clinic flow. The position requires attention to insurance verification, scheduling coordination, and compassionate communication.

Qualifications

• Computer literacy required
• Understanding of patient eligibility and benefits
• Experience with scheduling systems to optimize staffing levels

Responsibilities

• Pre-Visit Preparation: Review the schedule 24-48 hours in advance to identify missing documentation, expired authorizations, or insurance gaps.
• Digital-First Intake: Facilitate patient check-in via digital tools, ensuring all demographics, consents, and Patient-Ready signals are completed accurately.
• Queue & Wait-Time Management: Monitor waiting room and EMR task queues; communicate delays to patients and staff.
• Exit & Outreach: Conduct checkout, schedule follow-ups, and manage outreach for no-shows or preventive care appointments.

Skills

Handle patient concerns

Follow defined workflows

Manage patient needs across scheduling

Manage time and tasks efficiently

Handle incoming calls professionally

Maintain accurate records

Work across teams

Tools

EMR systems

Scheduling software

Job description

CenterWell Certified Healthcare Corp. is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout.

The role coordinates patient readiness with the clinical team and supports data integrity, payments, and efficient clinic flow. The position requires attention to insurance verification, scheduling coordination, and compassionate communication.