Compassionate Healthcare Front Desk Associate

Conviva Care Solutions; West Palm Beach (FL); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical benefits

Dental & Vision benefits

401(k) retirement plan

Paid time off

Job summary

CenterWell Senior Primary Care is seeking a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. You will work in a patient-facing role within a physician practice environment.

The role requires strong customer service, multitasking, and organizational skills, with familiarity in MS Office and EMR/CRM systems. The position is full-time and focused on delivering excellent patient experiences.

Qualifications

• Experience in healthcare or strong customer service background.
• Must be passionate about improving patient experiences and care.
• Excellent customer service and phone etiquette.
• Team player with a positive attitude.
• Ability to multitask in a fast-paced environment.
• Attention to detail and highly organized.
• Knowledge of MS Office (Word, Excel, Outlook).

Responsibilities

• Greet patients and visitors both in person and over the phone.
• Schedule appointments and coordinate with medical staff.
• Update patient records in EMR/CRM systems.
• Handle billing tasks and collect copays when applicable.
• Answer inquiries and provide general information.
• Keep the reception area tidy, sanitized, and stocked with supplies.
• Assist with ordering supplies and managing office inventory.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Education

High School Diploma or GED

Tools

MS Office (Word, Excel, Outlook)

Job description

CenterWell Senior Primary Care is seeking a Receptionist to manage front desk operations, greet patients, schedule appointments, and support the medical team with administrative tasks. You will work in a patient-facing role within a physician practice environment.

The role requires strong customer service, multitasking, and organizational skills, with familiarity in MS Office and EMR/CRM systems. The position is full-time and focused on delivering excellent patient experiences.