Patient Access & Front Desk Specialist

CenterWell; Lexington (KY); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) retirement savings plan

Paid time off

Paid parental and caregiver leave

Short-term and long-term disability

Life insurance

Job summary

CenterWell is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role reports to the Center Administrator as the Patient Access Coordinator, focusing on data integrity, patient readiness, and revenue preservation.

Responsibilities include pre-visit prep, digital intake, queue management, and post-visit outreach, with emphasis on empathy and professional communication to drive satisfaction and

Qualifications

• Computer literacy and basic IT proficiency.
• Knowledge of patient eligibility and insurance benefits.
• Experience using scheduling systems to optimize staffing and appointments.

Responsibilities

• Pre-visit preparation: review schedules 24–48 hours ahead to identify missing docs or gaps.
• Digital-first intake: facilitate patient check-in with accurate demographics and consents.
• Queue and wait-time management: monitor waiting area and EMR queues; communicate delays.
• POS collections: discuss financial responsibility and process payments with daily drawer reconciliation.
• Exit and outreach: complete checkout, schedule follow-ups and outreach for no-shows.

Skills

Computer literacy

Patient eligibility & benefits

Scheduling systems

Communication

Multitasking

Tools

EMR system

Job description

CenterWell is seeking a Front Office Healthcare Support professional to ensure a safe, accurate, and welcoming patient experience from pre-arrival through checkout. The role reports to the Center Administrator as the Patient Access Coordinator, focusing on data integrity, patient readiness, and revenue preservation.

Responsibilities include pre-visit prep, digital intake, queue management, and post-visit outreach, with emphasis on empathy and professional communication to drive satisfaction and