Patient-Focused Front Desk Associate (Healthcare)

CenterWell; Clearwater (FL); Presencial; USD 38 000 - 46 000; Tempo integral

Resumo da oferta

CenterWell is hiring a Receptionist to support healthcare operations in a fast-paced environment. You will route calls, greet visitors, issue passes, and coordinate messages while maintaining logs and supporting basic administrative tasks.

This patient-facing role requires strong customer service, a positive attitude, and the ability to multitask. The position is full-time with potential for bonus based on performance and company metrics.

Qualificações

• High School Diploma or GED.
• 1 year or more of experience working in a Healthcare setting preferred, but will consider candidates with a strong Customer Service background in Retail Hospitality, Call Centers, etc.
• Must be passionate about contributing to an organization focused on continuously improving patient experiences and care
• Excellent customer service and phone etiquette
• Team player with a positive attitude
• Ability to multitask in a fast-paced environment
• Attention to detail and highly organized
• Knowledge of MS Office (Word, Excel, Outlook, Access)

Responsabilidades

• Receives and correctly routes incoming and outgoing telephone calls and accommodates visitors so that all callers/visitors are attended to promptly, courteously, and accurately.
• Operates a switchboard or multi-line phone and maintains long distance call logs.
• Greets visitors and determines the nature of their visit, issues visitor passes and maintains visitor logs, alerts appropriate party of visitor arrival or directs visitors to appropriate office, department or employee.
• Responds to routine inquiries from internal or external sources such as the organization's location, hours of operation, phone numbers, and/or email address.
• Additional responsibilities may include miscellaneous administrative activities such as booking meeting rooms, typing, organizing and distributing mail, receiving and sending courier packages.
• Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.

Conhecimentos

Customer service

Multitasking

Phone etiquette

Team player

Attention to detail

MS Office

Formação académica

High School Diploma or GED

Ferramentas

MS Office

Descrição da oferta de emprego

CenterWell is hiring a Receptionist to support healthcare operations in a fast-paced environment. You will route calls, greet visitors, issue passes, and coordinate messages while maintaining logs and supporting basic administrative tasks.

This patient-facing role requires strong customer service, a positive attitude, and the ability to multitask. The position is full-time with potential for bonus based on performance and company metrics.