Bilingual Healthcare Front Desk Specialist

CenterWell Senior Primary Care; Orlando (FL); On-site; USD 38,000 - 46,000; Full time

Job summary

CenterWell Senior Primary Care is seeking a Receptionist 1 to manage front desk operations, greet patients, schedule appointments, and maintain patient records. This patient-facing role supports the medical team with a range of administrative tasks in a fast-paced facility.

The position requires a High School Diploma or GED, 1+ year healthcare or customer service experience, and bilingual English/Spanish abilities.

Qualifications

• High School Diploma or GED required.
• Experience in healthcare or strong customer service background preferred.
• Passion for improving patient experiences and care.

Responsibilities

• Greeting Patients: Welcome patients and visitors professionally, both in person and over the phone.
• Scheduling Appointments: Manage appointment calendars, schedule patient visits, and coordinate with medical staff to optimize schedules.
• Patient Records: Maintain and update patient records, ensuring accuracy and confidentiality. Works in Electronic Medical Record (EMR) and Customer Relationship Management (CRM) systems.
• Billing and Payments: Ensure patient accounts are updated correctly. May include collecting copay at time of visit.
• Inquiries and Communication: Answer incoming calls, respond to patient inquiries, and provide general information.
• Office Management: Ensure the reception area is tidy, sanitized, and well-stocked with necessary materials.
• Administrative Support: Assist with other administrative tasks as needed, such as ordering supplies, managing office inventory, and sending courier packages.

Skills

Customer service

Phone etiquette

Multitasking

Attention to detail

Team player

Bilingual English Spanish

Education

High School Diploma or GED

Tools

MS Office

Job description

CenterWell Senior Primary Care is seeking a Receptionist 1 to manage front desk operations, greet patients, schedule appointments, and maintain patient records. This patient-facing role supports the medical team with a range of administrative tasks in a fast-paced facility.

The position requires a High School Diploma or GED, 1+ year healthcare or customer service experience, and bilingual English/Spanish abilities.