Healthcare Desktop Support Specialist II

SolutionHealth; Nashua (NH); Presencial; USD 50.000 - 70.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental and vision

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) retirement savings

Descripción de la vacante

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff. You will deploy, maintain, and manage desktops, laptops, printers, and mobile devices, and assist with core desktop application support.

Requirements include an Associate's Degree in Information Systems or related field, 3–5 years of PC support experience, and a CompTIA A+ certification. Healthcare experience is preferred, with on-call duties and possible nights/weekends.

Formación

• Associate degree or equivalent in Information Systems or related field required.
• Bachelor's degree or equivalent preferred.
• CompTIA A+ certification or equivalent required; industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.
• 3–5 years' experience supporting PCs in a networked environment; healthcare setting preferred.

Responsabilidades

• Diagnose and resolve complex desktop and application issues in person or remotely.
• Respond to support requests via phone, email, and in-person using the ticketing system.
• Triages and escalates more complex issues to Tier III/IV teams.
• Install desktops, laptops, printers and peripherals daily for end users.
• Maintain accurate IT asset inventory.
• On-call duties with rotating 7X24 schedule; may require nights/weekends.

Conocimientos

Desktop support

IT troubleshooting

Tier II support

Remote support

Inventory management

Educación

Associate's Degree in Information Systems

Bachelor's Degree in Information Systems preferred

Herramientas

Ticketing system

Remote access tools

Descripción del empleo

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff. You will deploy, maintain, and manage desktops, laptops, printers, and mobile devices, and assist with core desktop application support.

Requirements include an Associate's Degree in Information Systems or related field, 3–5 years of PC support experience, and a CompTIA A+ certification. Healthcare experience is preferred, with on-call duties and possible nights/weekends.