SolutionHealth - Technical Support Specialist II - IT - Full Time

SolutionHealth; Nashua (NH); Vor Ort; USD 55.000 - 70.000; Vollzeit

Benefits dieser Stelle

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) retirement savings plan

Zusammenfassung

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff across the health system in New Hampshire. The role includes deploying and maintaining desktops, printers, and mobile devices, plus supporting core desktop applications.

You will diagnose issues, respond via ticketing system, triage to Tier III/IV as needed, and maintain accurate IT asset inventories. Expect on-call rotations, possible after-hours work, and some local travel within a

Qualifikationen

• Associate degree or equivalent in Information Systems or related field required.
• Bachelor's degree or equivalent in Information Systems or related field preferred.
• 3–5 years’ experience supporting PCs in a networked environment required.
• CompTIA A+ certification or equivalent required; Industry certifications preferred.

Aufgaben

• Diagnose and resolve complex technical and application issues in-person and remotely.
• Respond to support requests via telephone, email and in-person using the ticketing system.
• Analyze and resolve mildly complex problems with desktop hardware and applications.
• Escalate more complex issues to Tier III or IV support teams.
• Install desktops, laptops, printers, and peripherals for staff daily.
• Maintain accurate inventory of IT assets.
• Participate in rotating 7x24 on-call schedule and may require off-hours work.
• Occasional local travel as required.

Kenntnisse

Desktop support

Remote support

IT asset management

On-call rotation

Windows troubleshooting

Ausbildung

Associate's degree in Information Systems or related field

Bachelor's degree in Information Systems or related field (preferred)

Tools

Ticketing systems

Windows desktop environments

Printer and device deployment

Jobbeschreibung

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization.

What You’ll Do:

• Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely.
• Responds to support requests via telephone, email and in-person via the ticketing system.
• Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.
• Triages and escalates more complex technical issues to Tier III or Tier IV support teams.
• Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community.
• Maintains accurate inventory of IT assets and equipment for the organization.
• Hours vary based on Health System needs and can include nights and/or weekends.
• Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work.

Who You Are:

Education:

An Associate’s Degree or equivalent in Information Systems or related field required. A Bachelor’s Degree or equivalent in Information Systems or related field preferred.

Licensure/certification:

COMP TIA A+ certification or equivalent required Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.

Experience:

A minimum of 3-5 years’ experience supporting PCs in a networked environment required. 5+ years’ experience preferably in a healthcare setting preferred.

Why You’ll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more