Technical Support Specialist II

SolutionHealth; Nashua (NH); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental and vision

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) retirement savings

Job summary

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff. You will deploy, maintain, and manage desktops, laptops, printers, and mobile devices, and assist with core desktop application support.

Requirements include an Associate's Degree in Information Systems or related field, 3–5 years of PC support experience, and a CompTIA A+ certification. Healthcare experience is preferred, with on-call duties and possible nights/weekends.

Qualifications

• Associate degree or equivalent in Information Systems or related field required.
• Bachelor's degree or equivalent preferred.
• CompTIA A+ certification or equivalent required; industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.
• 3–5 years' experience supporting PCs in a networked environment; healthcare setting preferred.

Responsibilities

• Diagnose and resolve complex desktop and application issues in person or remotely.
• Respond to support requests via phone, email, and in-person using the ticketing system.
• Triages and escalates more complex issues to Tier III/IV teams.
• Install desktops, laptops, printers and peripherals daily for end users.
• Maintain accurate IT asset inventory.
• On-call duties with rotating 7X24 schedule; may require nights/weekends.

Skills

Desktop support

IT troubleshooting

Tier II support

Remote support

Inventory management

Education

Associate's Degree in Information Systems

Bachelor's Degree in Information Systems preferred

Tools

Ticketing system

Remote access tools

Job description

Job Description:

Come work at the best place to give and receive care!

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization.

What You'll Do:

• Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely.
• Responds to support requests via telephone, email and in-person via the ticketing system.
• Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.
• Triages and escalates more complex technical issues to Tier III or Tier IV support teams.
• Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community.
• Maintains accurate inventory of IT assets and equipment for the organization.
• Hours vary based on Health System needs and can include nights and/or weekends.
• Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work.

Who You Are:

Education:

An Associate's Degree or equivalent in Information Systems or related field required. A Bachelor's Degree or equivalent in Information Systems or related field preferred.

Licensure/certification:

COMP TIA A+ certification or equivalent required Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.

Experience:

A minimum of 3-5 years' experience supporting PCs in a networked environment required. 5+ years' experience preferably in a healthcare setting preferred.

Why You'll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan

And more

Work Shift:

8AM - 5PM

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.