Healthcare IT Desktop Support Specialist II

Solution for Health International; Nashua (NH); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision coverage

Short-term disability

Long-term disability

Life insurance

Tuition Reimbursement

403(b) Retirement Savings Plan

Job summary

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop and application support for staff in a healthcare environment. You will diagnose hardware and software issues, respond to requests via phone, email, and ticketing, and escalate more complex problems to Tier III/IV as needed.

The role requires an Associate’s degree or equivalent in Information Systems or related field, with a preference for a Bachelor’s.

Qualifications

• Associate’s Degree or equivalent in Information Systems or related field required.
• CompTIA A+ certification or equivalent required; industry certifications (Network+, MCP, MCSE) preferred.
• 3–5 years minimum PC support experience in a networked environment; 5+ years healthcare setting preferred.

Responsibilities

• Provide Tier II desktop and application support for staff, in-person and remote.
• Respond to support requests via ticketing system, email, and phone.
• Diagnose and resolve moderately complex hardware and software issues.
• Triages and escalates more complex problems to Tier III/IV.
• Install and configure desktops, laptops, printers, and peripherals; maintain asset inventory.
• Participate in on-call rotation with potential after-hours work and occasional travel.

Skills

Tier II desktop support

Remote support capability

Education

Associate’s Degree or equivalent in Information Systems or related field

Bachelor’s Degree or equivalent in Information Systems or related field

Job description

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop and application support for staff in a healthcare environment. You will diagnose hardware and software issues, respond to requests via phone, email, and ticketing, and escalate more complex problems to Tier III/IV as needed.

The role requires an Associate’s degree or equivalent in Information Systems or related field, with a preference for a Bachelor’s.