Technical Support Specialist II

Southern NH Medical Center; Nashua (NH); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

403(b) retirement savings plan

Job summary

SolutionHealth is seeking a Technical Support Specialist II to deliver Tier II desktop support for staff across desktops, laptops, printers, and mobile devices. The role includes diagnosing and resolving complex issues, providing application support for core desktop tools, and maintaining accurate IT asset inventories.

You will respond via ticketing system, phone, and in person, and may require night and weekend shifts, travel occasionally, and participation in a rotating 7x24 on-call schedule.

Qualifications

• Associate's or higher in Information Systems or related field required
• 3–5 years' experience in PC/Desktop support in networked environment
• CompTIA A+ or equivalent certification preferred

Responsibilities

• Provide Tier II desktop support for desktops, laptops, printers, and mobile devices
• Diagnose and resolve complex technical and application issues
• Respond to support requests via ticketing system, telephone, email, and in-person
• Triage and escalate more complex issues to Tier III/IV teams
• Maintain inventory of IT assets and equipment
• Occasional local travel; participate in rotating on-call schedule

Skills

Desktop support

Troubleshooting

Customer service

Remote support

Communication

Education

Associate's Degree in Information Systems or related field

Bachelor's Degree in Information Systems or related field

Tools

Windows OS

Active Directory

ITIL

Job description

Who We Are:

SolutionHealth is an integrated health system uniquely focused on providing access to high-value, primary, and specialty care that meets the growing needs of the communities we serve. Our IT department is diverse, strategic, and innovative focusing on patients, community, clinicians, outcome, safety, and quality. It's an exciting time at SolutionHealth as we continue to advance our technology platforms.

About the Job:

The Technical Support Specialist II provides Tier II desktop support for SolutionHealth. The position is responsible for the deployment, on-going maintenance and management of all desktops, laptops, printers, and mobile devices owned by the organization for staff use. In addition, the specialist will be required to provide application support for core desktop applications used within the organization.

What You'll Do:

• Utilize a variety of tools and applications to diagnose and resolve various complex technical and application issues, in-person and remotely.
• Responds to support requests via telephone, email and in-person via the ticketing system.
• Analyzes and resolves mildly complex technical problems that arise with application and hardware used by the SolutionHealth user community.
• Triages and escalates more complex technical issues to Tier III or Tier IV support teams.
• Installs new desktops, laptops, printers and peripheral devices daily for the SolutionHealth end user community.
• Maintains accurate inventory of IT assets and equipment for the organization.
• Hours vary based on Health System needs and can include nights and/or weekends.
• Requires occasional local travel and is part of a rotating 7X24 on-call schedule and may require off hours work.

Who You Are:

• Education: An Associate's Degree or equivalent in Information Systems or related field required. A Bachelor's Degree or equivalent in Information Systems or related field preferred.
• Licensure/certification: COMP TIA A+ certification or equivalent required Industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.
• Experience: A minimum of 3-5 years' experience supporting PCs in a networked environment required. 5+ years' experience preferably in a healthcare setting preferred.

Why You'll Love Us:

• Health, dental, prescription, and vision coverage for full-time & part-time employees
• Short-term disability, long-term disability, and life insurance coverage
• Competitive pay
• Tuition Reimbursement
• 403(b) Retirement Savings Plan
• And more

Work Shift:

8AM - 5PM

SolutionHealth is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, disability status, veteran status, or any other characteristic protected by law.