On-Call IT Desktop Support Specialist II

85 SolutionHealth; Nashua (NH); On-site; USD 55,000 - 75,000; Full time

Job summary

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support and application assistance across desktops, laptops, printers, and mobile devices. You will also deploy equipment, maintain inventory, and support core desktop applications for staff.

The role requires an Associate’s degree (Bachelor’s preferred) and 3–5 years of PC support experience in a networked environment; A+ certification or equivalent is required, with additional certifications favored.

Qualifications

• Associate degree or equivalent in Information Systems or related field required; Bachelor’s degree or equivalent in Information Systems or related field preferred.
• 3–5 years’ experience supporting PCs in a networked environment required; 5+ years in healthcare setting preferred.
• COMP TIA A+ certification or equivalent required; industry certifications (Network+, MCP, MCSA, MCSE, etc.) preferred.

Responsibilities

• Diagnose and resolve complex technical and application issues, in-person and remotely.
• Respond to support requests via telephone, email and in-person via the ticketing system.
• Analyze and resolve mildly complex technical problems with applications and hardware.
• Triages and escalates complex issues to Tier III or IV support teams.
• Install new desktops, laptops, printers and peripherals daily for end users.
• Maintain accurate inventory of IT assets and equipment.
• Hours vary based on Health System needs; may include nights/weekends.
• Occasional local travel; rotating 7X24 on-call schedule; may require off-hours work.

Skills

Tier II desktop support

Remote and in-person support

Ticketing system

Inventory management

On-call rotation

Education

Associate's Degree in Information Systems

Bachelor's Degree preferred

CompTIA A+ certification

Network+

MCP

MCSA

MCSE

Tools

Ticketing system

Job description

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support and application assistance across desktops, laptops, printers, and mobile devices. You will also deploy equipment, maintain inventory, and support core desktop applications for staff.

The role requires an Associate’s degree (Bachelor’s preferred) and 3–5 years of PC support experience in a networked environment; A+ certification or equivalent is required, with additional certifications favored.