Healthcare IT Desktop & App Support Specialist II

SolutionHealth; Nashua (NH); On-site; USD 55,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Short-term disability

Long-term disability

Life insurance

Tuition reimbursement

403(b) retirement savings plan

Job summary

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff across the health system in New Hampshire. The role includes deploying and maintaining desktops, printers, and mobile devices, plus supporting core desktop applications.

You will diagnose issues, respond via ticketing system, triage to Tier III/IV as needed, and maintain accurate IT asset inventories. Expect on-call rotations, possible after-hours work, and some local travel within a

Qualifications

• Associate degree or equivalent in Information Systems or related field required.
• Bachelor's degree or equivalent in Information Systems or related field preferred.
• 3–5 years’ experience supporting PCs in a networked environment required.
• CompTIA A+ certification or equivalent required; Industry certifications preferred.

Responsibilities

• Diagnose and resolve complex technical and application issues in-person and remotely.
• Respond to support requests via telephone, email and in-person using the ticketing system.
• Analyze and resolve mildly complex problems with desktop hardware and applications.
• Escalate more complex issues to Tier III or IV support teams.
• Install desktops, laptops, printers, and peripherals for staff daily.
• Maintain accurate inventory of IT assets.
• Participate in rotating 7x24 on-call schedule and may require off-hours work.
• Occasional local travel as required.

Skills

Desktop support

Remote support

IT asset management

On-call rotation

Windows troubleshooting

Education

Associate's degree in Information Systems or related field

Bachelor's degree in Information Systems or related field (preferred)

Tools

Ticketing systems

Windows desktop environments

Printer and device deployment

Job description

SolutionHealth is seeking a Technical Support Specialist II to provide Tier II desktop support for staff across the health system in New Hampshire. The role includes deploying and maintaining desktops, printers, and mobile devices, plus supporting core desktop applications.

You will diagnose issues, respond via ticketing system, triage to Tier III/IV as needed, and maintain accurate IT asset inventories. Expect on-call rotations, possible after-hours work, and some local travel within a