Desktop Support Technician

Revel Staffing; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Revel Staffing is seeking a full-time Desktop Support Technician for a healthcare organization in Austin, TX. You will support and maintain desktops, software, hardware, and peripherals, ensuring optimal workstation performance and end-user satisfaction.

The role requires strong customer service, attention to detail, and effective communication. Responsibilities include installing, diagnosing, repairing, and upgrading systems, and supporting EMR and Cisco VOIP environments.

Qualifications

• Strong knowledge of PC and desktop hardware.
• Proficient in Microsoft Windows and Office 365.
• Experience supporting Electronic Medical Record (EMR) systems preferred.
• Hands-on hardware and software troubleshooting experience.
• Excellent customer service and communication skills.
• Detail-oriented with good documentation skills.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals.
• Install, diagnose, repair, and upgrade computer systems and equipment.
• Troubleshoot hardware, software, network, and user-access issues.
• Provide end-user support in person, by phone, email, or ticketing system.
• Support Windows, Office 365, and EMR systems.
• Assist with Cisco VOIP phone system support.
• Maintain inventory records and documentation for break/fix activity.
• Collaborate with internal teams to resolve issues efficiently.

Skills

PC hardware

Windows/Office 365

EMR systems

Troubleshooting

Customer service

Documentation

Education

Some college coursework in CS/IT

Tools

Cisco VOIP

Job description

A healthcare organization is seeking a full-time Desktop Support Technician to support and maintain computer systems, desktops, software, hardware, and peripheral equipment. This position is responsible for installing, diagnosing, repairing, maintaining, and upgrading organizational technology while ensuring optimal workstation performance.

The Desktop Support Technician will troubleshoot technical issues in person, by phone, email, or work order, and provide timely end-user support across departments. The ideal candidate will have strong customer service skills, attention to detail, and excellent written, verbal, and interpersonal communication skills.

Responsibilities

• Support and maintain desktop computers, laptops, software, hardware, and peripherals
• Install, diagnose, repair, maintain, and upgrade computer systems and related equipment
• Troubleshoot hardware, software, network, and user-access issues
• Provide end-user assistance in person, by phone, email, or ticketing/work order system
• Support Microsoft Windows, Office 365, and Electronic Medical Record systems
• Assist with Cisco VOIP phone system support
• Work with network cabling, jacks, printers, scanners, and other peripherals
• Maintain inventory records and documentation for break/fix activity
• Assist with training materials, user guides, and instructional documentation as needed
• Collaborate with internal teams to resolve technical issues efficiently
• Maintain confidentiality and follow healthcare privacy and security standards

Qualifications

• Strong knowledge of PC and desktop hardware
• Strong knowledge of Microsoft Windows, Office 365, and desktop software
• Experience supporting Electronic Medical Record systems preferred
• Hands-on hardware and software troubleshooting experience
• Experience supporting computer equipment, peripherals, and network-connected devices
• Strong analytical, research, and problem-solving skills
• Excellent customer service and communication skills
• High attention to detail and ability to document work accurately
• Team-oriented with the ability to work in a collaborative healthcare environment
• Some college-level coursework in computer science, information technology, or related field preferred
• HIPAA training/certification required