Tier II Desktop & Device Support Specialist
Southern NH Medical Center
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
SolutionHealth is seeking a Technical Support Specialist II to deliver Tier II desktop support for staff across desktops, laptops, printers, and mobile devices. The role includes diagnosing and resolving complex issues, providing application support for core desktop tools, and maintaining accurate IT asset inventories.
You will respond via ticketing system, phone, and in person, and may require night and weekend shifts, travel occasionally, and participation in a rotating 7x24 on-call schedule.
Qualifications
- Associate's or higher in Information Systems or related field required
- 3–5 years' experience in PC/Desktop support in networked environment
- CompTIA A+ or equivalent certification preferred
Responsibilities
- Provide Tier II desktop support for desktops, laptops, printers, and mobile devices
- Diagnose and resolve complex technical and application issues
- Respond to support requests via ticketing system, telephone, email, and in-person
- Triage and escalate more complex issues to Tier III/IV teams
- Maintain inventory of IT assets and equipment
- Occasional local travel; participate in rotating on-call schedule
Skills
Education
Tools
Job description
SolutionHealth is seeking a Technical Support Specialist II to deliver Tier II desktop support for staff across desktops, laptops, printers, and mobile devices. The role includes diagnosing and resolving complex issues, providing application support for core desktop tools, and maintaining accurate IT asset inventories.
You will respond via ticketing system, phone, and in person, and may require night and weekend shifts, travel occasionally, and participation in a rotating 7x24 on-call schedule.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
