Healthcare Admin Assistant II - Patient & Physician Support

Beth Israel Lahey Health; Boston (MA); On-site; USD 60,174,000 - 80,975,000; Full time

Job summary

Beth Israel Lahey Health is seeking an experienced administrative assistant to support physicians in clinical, academic, and research settings. The role includes scheduling, patient intake, billing support, and multi-department coordination.

You will manage calendars, prepare reports, and handle confidential information, while delivering high-quality patient service in a fast-paced environment.

Qualifications

• High School diploma or GED required; Associate degree preferred.
• 1–3 years related administrative experience.
• Experience with computer systems and MS Office applications.

Responsibilities

• Answers and screens telephone calls; takes messages and directs to appropriate staff.
• Updates patient demographics and schedules appointments using scheduling tools.
• Prepares patient records and liaises with departments; handles confidential information.
• Collects co-payments and assists with billing tickets per protocol.
• Maintains physicians' schedules; transcribes notes and prepares routine reports.
• Notifies patients of appointments and obtains radiology authorization as needed.
• Sorts mail and supports special projects and process improvement.

Skills

Written English

Oral English

Customer service

Teamwork

Policy knowledge

Education

High School diploma or GED

Associate degree preferred

Tools

Outlook

Word

Excel

PowerPoint

Access

Microsoft Office

Job description

Beth Israel Lahey Health is seeking an experienced administrative assistant to support physicians in clinical, academic, and research settings. The role includes scheduling, patient intake, billing support, and multi-department coordination.

You will manage calendars, prepare reports, and handle confidential information, while delivering high-quality patient service in a fast-paced environment.