Gym Team Lead: Member Experience & Ops

Planet Fitness - Baseline Fitness; Birmingham (AL); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Free gym membership

Health, dental and vision insurance

Short term disability

Advancement opportunities

Dollars for Scholars

Employee Appreciation Program

Team Member Support

Job summary

Planet Fitness - Baseline Fitness in Birmingham, AL is seeking a team-oriented individual to help oversee daily gym operations and deliver a positive member experience. You will assist in staff training, front desk duties, member sign-ups and inquiries, and conducting gym tours for prospective members.

The role emphasizes strong customer service, effective communication, and teamwork. You’ll help maintain cleanliness and the gym’s image, support marketing efforts, and assist with inventory and

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.
• Physical ability to stand/walk for most of the shift and lift up to 50 lbs.

Responsibilities

• Assist in overseeing gym operations to ensure a positive member experience.
• Assist in training and developing staff.
• Support member service oversight and front desk tasks.
• Answer phone calls politely and assist with questions or concerns.
• Handle member check-ins, sign-ups, cancellations, and account updates.
• Give gym tours and meet potential members.
• Assist with team member management and backup to Club Manager.
• Help maintain compliance with company policies and procedures.
• Support cleanliness, appearance, and marketing promotions.
• Assist in ordering supplies and maintaining inventory and reports.

Skills

Customer service

Communication

Leadership

Problem solving

Listening

Diplomacy

Tools

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness in Birmingham, AL is seeking a team-oriented individual to help oversee daily gym operations and deliver a positive member experience. You will assist in staff training, front desk duties, member sign-ups and inquiries, and conducting gym tours for prospective members.

The role emphasizes strong customer service, effective communication, and teamwork. You’ll help maintain cleanliness and the gym’s image, support marketing efforts, and assist with inventory and