Gym Operations Lead - Member Experience & Team Training

Planet Fitness - Baseline Fitness; Sterling (IL); On-site; USD 31,000 - 42,000; Full time

Benefits offered by this job

Dollars for Scholars

Free gym membership

Health insurance

Dental insurance

Vision insurance

Short-term disability

Critical illness insurance

Pet insurance

Advancement opportunities

Employee appreciation program

Job summary

Planet Fitness - Baseline Fitness is seeking an enthusiastic team member to assist in overseeing gym operations and delivering a positive member experience. You will support training, front desk duties, member sign-ups, cancellations, and account updates while helping maintain club cleanliness and appearance.

The role emphasizes strong customer service, active listening, problem solving, and collaboration with the Club Manager to ensure promotions are understood and implemented by the team.

Qualifications

• Excellent customer service skills.
• Active listening to customers and staff.
• Strong problem-solving abilities.
• Diplomatic and tactful communication.
• Effective written and verbal communication.

Responsibilities

• Assist in training and developing staff.
• Assist in member service oversight to ensure great customer experience.
• Handle front desk tasks and answer calls politely.
• Assist with member check-ins, sign-ups, cancellations, and account updates.
• Support club manager and help maintain cleanliness and appearance.
• Assist with marketing efforts and promotions.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Leadership

Job description

Planet Fitness - Baseline Fitness is seeking an enthusiastic team member to assist in overseeing gym operations and delivering a positive member experience. You will support training, front desk duties, member sign-ups, cancellations, and account updates while helping maintain club cleanliness and appearance.

The role emphasizes strong customer service, active listening, problem solving, and collaboration with the Club Manager to ensure promotions are understood and implemented by the team.