Gym Team Lead: Member Experience & Operations

Planet Fitness - Baseline Fitness; Faribault (MN); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Free gym membership

Scholarship program

Insurance package

Advancement opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a dedicated team member to assist in overseeing gym operations and delivering a positive member experience. The role involves front desk duties, member check-ins, tours, and support for the Club Manager.

The ideal candidate will have strong customer service, communication and leadership skills, with the ability to train staff and maintain a clean, welcoming environment.

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Strong communication, organizational and leadership skills
• Basic computer proficiency
• Physical demands: standing and lifting as specified

Responsibilities

• Assist in training and developing staff
• Assist in member service oversight ensuring great customer experience
• Handle front desk tasks: answering calls, providing information, signing up and updating member accounts
• Give gym tours and meet potential members
• Support club manager and team with operations, cleanliness, inventory and marketing
• Assist with supplies, inventory and reporting

Skills

Customer service

Communication

Leadership

Problem solving

Listening

Job description

Planet Fitness - Baseline Fitness is seeking a dedicated team member to assist in overseeing gym operations and delivering a positive member experience. The role involves front desk duties, member check-ins, tours, and support for the Club Manager.

The ideal candidate will have strong customer service, communication and leadership skills, with the ability to train staff and maintain a clean, welcoming environment.