Gym Front Desk & Operations Lead

Planet Fitness - Baseline Fitness; Pelham (AL); On-site; USD 25,000 - 31,200; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

Pet Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Pelham, AL is seeking a front desk/member services associate to help oversee daily gym operations and ensure a positive member experience. You will assist in staff training, member check-ins, tours, sign-ups, cancellations, and updating member accounts, while keeping the club welcoming and well-maintained.

The role involves assisting marketing efforts and coordinating supplies, with emphasis on excellent customer service and teamwork.

Qualifications

• Customer service: communicates and interacts with customers to exceed expectations.
• Listening: actively listens to customers and coworkers to understand issues.
• Problem solving: analyzes information and proposes solutions.
• Diplomacy: handles interactions tactfully and professionally.
• Communication: maintains timely information flow with team and supervisors.

Responsibilities

• Oversee gym operations to ensure positive member experience.
• Assist in training and developing staff and provide backup to Club Manager.
• Front desk tasks: answer calls, assist questions, take information calls.
• Assist member check-ins, sign-ups, cancellations, and account updates.
• Give gym tours, promote memberships, and assist with marketing efforts.
• Order supplies, manage inventory, and track reports. Maintain cleanliness and appearance.

Skills

Customer service

Listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Pelham, AL is seeking a front desk/member services associate to help oversee daily gym operations and ensure a positive member experience. You will assist in staff training, member check-ins, tours, sign-ups, cancellations, and updating member accounts, while keeping the club welcoming and well-maintained.

The role involves assisting marketing efforts and coordinating supplies, with emphasis on excellent customer service and teamwork.