Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Camarillo (CA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free gym membership for you

Dollars for Scholars Program

Employee Appreciation Program

Job summary

Planet Fitness - Baseline Fitness is seeking a team-oriented individual to support daily gym operations and ensure a welcoming member experience. You will handle front desk tasks, assist with member sign-ups and updates, and help train staff while upholding our brand standards.

In addition, you will contribute to maintaining cleanliness, overseeing marketing promotions, and providing backup support to the Club Manager as needed. A positive attitude and reliability are essential.

Qualifications

• Honesty and a strong work ethic.
• Solid customer service skills.
• Clear communication, organization and leadership abilities.
• Basic computer proficiency.

Responsibilities

• Assist in gym operations oversight to ensure a positive member experience.
• Support staff training and development.
• Handle front desk tasks: calls, inquiries, sign-ups, cancellations, and member updates.
• Give gym tours and greet potential members.
• Provide backup support to Club Manager and help enforce company policies.

Skills

Customer service

Communication

Leadership

Organization

Computer skills

Job description

Planet Fitness - Baseline Fitness is seeking a team-oriented individual to support daily gym operations and ensure a welcoming member experience. You will handle front desk tasks, assist with member sign-ups and updates, and help train staff while upholding our brand standards.

In addition, you will contribute to maintaining cleanliness, overseeing marketing promotions, and providing backup support to the Club Manager as needed. A positive attitude and reliability are essential.