Gym Team Lead: Member Experience & Team Growth

Planet Fitness - Baseline Fitness; Kearney (NE); On-site; USD 17,000 - 21,000; Part time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Short-term Disability

Accident Insurance

Pet Insurance

HSA

Advancement opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a front desk team member to assist in overseeing gym operations and ensure a positive member experience. You will support training, member check-ins, sign-ups, cancellations, and account updates while delivering friendly service at the desk.

Responsibilities include answering calls, guiding tours, helping with promotions, maintaining cleanliness and appearance, and backing up the Club Manager as needed.

Qualifications

• Excellent customer service and communication required.
• Ability to lead and work with team members.
• Strong organizational skills and reliability.
• Basic computer skills and comfort with software.

Responsibilities

• Assist in gym operations oversight and member experience.
• Help train staff and support front desk duties.
• Handle member sign-ups, check-ins, cancellations, and account updates.
• Answer phone calls with courtesy and provide information.
• Maintain cleanliness and gym appearance; assist with promotions and inventory.

Skills

Customer service

Communication

Leadership

Organizational skills

Honesty

Basic computer skills

Job description

Planet Fitness - Baseline Fitness is seeking a front desk team member to assist in overseeing gym operations and ensure a positive member experience. You will support training, member check-ins, sign-ups, cancellations, and account updates while delivering friendly service at the desk.

Responsibilities include answering calls, guiding tours, helping with promotions, maintaining cleanliness and appearance, and backing up the Club Manager as needed.