Gym Operations Leader: Member Experience & Front Desk

Planet Fitness - Baseline Fitness; Monument (CO); Hybrid; USD 21,000 - 29,000; Full time

Benefits offered by this job

Scholarship program

Employee appreciation program

Free gym membership

Team support program

Health, dental, vision insurance

Critical illness insurance

Short-term disability insurance

Accident insurance

Voluntary life insurance

Pet insurance

HSA

Job summary

Planet Fitness - Baseline Fitness is seeking an associate to assist in daily gym operations and member services. You will support front desk activities, greet members, take inquiries, and help with sign-ups and account updates.

You will also aid in staff training, cleanliness, and promotional efforts to uphold a welcoming atmosphere. The role emphasizes teamwork, reliability, and customer-first service, with opportunities to participate in ongoing marketing and operational tasks to enhance

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.

Responsibilities

• Assist in staff training and development.
• Oversee member service ensuring excellent customer experience.
• Handle front desk tasks: phone coverage, guest inquiries, and information gathering.
• Assist with member check-ins, sign-ups, cancellations, and updating accounts.
• Give gym tours to potential members and greet guests.
• Support Club Manager and help with staff management and daily operations.
• Ensure compliance with company policies and maintain a positive club image.
• Oversee cleanliness and appearance of the gym; assist with marketing promotions.
• Assist in ordering supplies, maintaining inventory, and tracking reports.

Skills

Customer service

Communication

Leadership

Organization

Basic computer proficiency

Job description

Planet Fitness - Baseline Fitness is seeking an associate to assist in daily gym operations and member services. You will support front desk activities, greet members, take inquiries, and help with sign-ups and account updates.

You will also aid in staff training, cleanliness, and promotional efforts to uphold a welcoming atmosphere. The role emphasizes teamwork, reliability, and customer-first service, with opportunities to participate in ongoing marketing and operational tasks to enhance