Gym Operations & Member Experience Lead

Planet Fitness; Richmond (VA); Sur place; USD 40 000 - 55 000; Plein temps

Résumé du poste

Planet Fitness in Richmond, VA seeks an Assistant Manager to oversee daily club operations and ensure a high-energy, Judgement Free Zone experience for members. You will lead staff, monitor performance, and maintain cleanliness and safety standards.

The role requires strong customer service, communication, and problem-solving skills, with the ability to adapt and support the General Manager in achieving financial stability and member satisfaction.

Qualifications

• Customer service excellence with customers, coworkers, and the public.
• Active listening and empathy to address member needs.
• Clear communication and collaborative problem solving.

Responsabilités

• Provides operational support to the General Manager through team development and KPI tracking.
• Greet members and conduct club tours to drive business and represent the team.
• Ensure timely, professional responses to member service requests and issues.
• Oversee opening and closing procedures and maintain club standards.
• Support hiring, onboarding, scheduling, and payroll processes.

Connaissances

Customer Service

Communication

Problem Solving

Description du poste

Planet Fitness in Richmond, VA seeks an Assistant Manager to oversee daily club operations and ensure a high-energy, Judgement Free Zone experience for members. You will lead staff, monitor performance, and maintain cleanliness and safety standards.

The role requires strong customer service, communication, and problem-solving skills, with the ability to adapt and support the General Manager in achieving financial stability and member satisfaction.