Club Operations Lead — Member Experience & Growth

Planet Fitness - Fitton Clubs; Morgan Place (OH); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Vision insurance

Wellness resources

401(k)

401(k) matching

Dental insurance

Job summary

Planet Fitness is seeking an Assistant Manager to support the Club Manager in all facets of club operations. The role emphasizes leadership, member experience, and a clean, welcoming environment consistent with our Judgement Free Zone standards.

You will help drive membership growth and retention, supervise front desk and cleaning staff, and ensure daily operations run smoothly at the Morgan Place location.

Qualifications

• Must be 18 year of age or older.
• Must be able to work onsite, this is not a remote position.
• Superior customer service skills fitness industry preferred.
• Strong leadership, communication and conflict resolution skills.
• Hard working, enthusiastic and energetic.
• Obtain CPR/AED Certification within required timeframes.
• Obtain Tanning Certification within company required timeframes.

Responsibilities

• Support hiring, training, and performance management of team members.
• Supervise, train, and motivate front desk and cleaning staff to provide excellent member service.
• Lead by example to promote a positive and team-oriented work environment.
• Motivate and coach staff to ensure team performance meets company standards.
• Support staff scheduling and time management.
• Manage all daily club operations, ensuring all areas are clean, safe, and fully functional.
• Enforce club policies and safety procedures.
• Assist with scheduling and supervising staff.
• Perform front desk functions including but not limited to: answering phones, checking in members, and conducting tours.
• Monitor inventory and order supplies as needed.
• Provide shift coverage as needed for absent employees or staffing purposes
• Promote and maintain the 'Judgement Free Zone' philosophy in every interaction.

Skills

Leadership

Customer service

Communication

Conflict resolution

Energetic

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Planet Fitness is seeking an Assistant Manager to support the Club Manager in all facets of club operations. The role emphasizes leadership, member experience, and a clean, welcoming environment consistent with our Judgement Free Zone standards.

You will help drive membership growth and retention, supervise front desk and cleaning staff, and ensure daily operations run smoothly at the Morgan Place location.