Gym Operations Lead — Member Experience

Planet Fitness - Baseline Fitness; Burlington (IA); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Job summary

Planet Fitness - Baseline Fitness is seeking a part-time front desk assistant to support daily gym operations and ensure a positive member experience. You will handle member check-ins, sign-ups, and account updates, greet guests, and provide friendly information about memberships and promotions.

The role involves assisting in staff training, managing phone inquiries, and helping maintain a clean, welcoming facility while supporting the Club Manager and marketing efforts.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in overseeing gym operations to ensure positive member experience.
• Assist in training and developing staff.
• Answer phones and assist with questions or concerns.
• Assist with member sign-ups, check-ins and account updates.
• Support club manager and help maintain cleanliness and appearance of the gym.

Skills

Customer service

Communication

Leadership

Teamwork

Problem solving

Listening

Job description

Planet Fitness - Baseline Fitness is seeking a part-time front desk assistant to support daily gym operations and ensure a positive member experience. You will handle member check-ins, sign-ups, and account updates, greet guests, and provide friendly information about memberships and promotions.

The role involves assisting in staff training, managing phone inquiries, and helping maintain a clean, welcoming facility while supporting the Club Manager and marketing efforts.