Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Lakeside (CO); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one guest

Team Member Support

Health, Dental and Vision Insurance

Critical Illness Insurance

Short Term Disability Insurance

Accident Insurance

Voluntary Life Insurance

HSA

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness in Colorado is seeking a front desk/operations assistant to help manage daily gym operations and deliver exceptional member experiences. You will train staff, oversee member service, and perform front desk duties such as answering calls, handling sign-ups and cancellations, and guiding tours for prospective members.

You'll also assist with staff management, marketing communications, facility cleanliness, supplies, and inventory, providing backup support to the

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsibilities

• Assist in oversight of gym operations and staff training.
• Support member service to ensure excellent customer experience.
• Handle front desk tasks: calls, inquiries, sign-ups, cancellations, and updates.
• Give gym tours and welcome potential members.
• Back up Club Manager and supervise cleanliness and appearance.
• Support marketing efforts and communicate promotions to staff.
• Assist with supplies, inventory, and reporting.

Skills

Customer service

Active listening

Problem solving

Diplomacy

Communication

Job description

Planet Fitness - Baseline Fitness in Colorado is seeking a front desk/operations assistant to help manage daily gym operations and deliver exceptional member experiences. You will train staff, oversee member service, and perform front desk duties such as answering calls, handling sign-ups and cancellations, and guiding tours for prospective members.

You'll also assist with staff management, marketing communications, facility cleanliness, supplies, and inventory, providing backup support to the