Gym Operations Lead - Member Experience & Front Desk

ComForCare Home Care (Raleigh, NC); Baxter (MN); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Free Membership for self and oneFamily

Dollars for Scholars Program

Employee Appreciation Program

Advancement Opportunities

Short Term Disability Insurance

Pet Insurance

HSA

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee daily gym operations and ensure a positive member experience. You will assist in training staff and supervise front desk tasks, member check-ins, and inquiries.

This role requires strong customer service, leadership, and communication skills, with a focus on maintaining policy compliance and a welcoming club image.

Qualifications

• Honesty and a strong work ethic required.
• Excellent customer service skills required.
• Strong communication, organizational and leadership abilities.
• Basic computer proficiency expected.

Responsibilities

• Assist in training and developing staff.
• Oversee member service to ensure positive customer experience.
• Handle front desk tasks including answering calls and member check-ins.
• Support Club Manager with team management and daily operations.
• Ensure adherence to company policies and maintain gym cleanliness.

Skills

Honesty

Customer service

Communication skills

Leadership

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Team Lead to help oversee daily gym operations and ensure a positive member experience. You will assist in training staff and supervise front desk tasks, member check-ins, and inquiries.

This role requires strong customer service, leadership, and communication skills, with a focus on maintaining policy compliance and a welcoming club image.