Member Experience & Gym Ops Lead

Planet Fitness - Baseline Fitness; Iowa City (IA); Sur place; USD 28 000 - 42 000; Plein temps

Avantages offerts par ce poste

Dollars for Scholars Program

Employee Appreciation Program

Free Membership for self and one (1) a

Family member or friend

Health, Dental and Vision Insurance

Short Term Disability Insurance

Accident Insurance

Pet Insurance

HSA

Résumé du poste

Planet Fitness - Baseline Fitness is seeking a proactive Club Team Member to assist in overseeing gym operations and ensuring a positive member experience. You will participate in training staff, handle front desk duties, and help with member check-ins, sign-ups, cancellations, and account updates.

You will also conduct gym tours for prospective members, support in addressing service issues, help manage inventory, and back up the Club Manager as needed to maintain a welcoming and clean facility.

Qualifications

• Customer service mindset with a focus on exceeding member expectations.
• Active listening and empathy to resolve member concerns.
• Strong problem-solving abilities to address issues quickly.
• Diplomacy and tact in all interactions with members and staff.
• Clear, effective communication with team and supervisors.
• Demonstrated leadership and ability to support the Club Manager.
• Proficiency with basic computer tasks (check-ins, sign-ups, account updates).

Responsabilités

• Assist in training and developing staff.
• Support member service oversight to ensure a great customer experience.
• Handle front desk tasks: answer calls, take information, assist with questions.
• Assist member check-ins, sign-ups, cancellations, and updating accounts.
• Provide gym tours and greet potential members.
• Back up Club Manager and help manage daily operations.
• Help maintain cleanliness and appearance of the gym.
• Support marketing promotions and inventory tracking.

Connaissances

Customer service

Listening

Problem solving

Diplomacy

Communication

Leadership

Basic computer skills

Outils

Basic computer skills

Description du poste

Planet Fitness - Baseline Fitness is seeking a proactive Club Team Member to assist in overseeing gym operations and ensuring a positive member experience. You will participate in training staff, handle front desk duties, and help with member check-ins, sign-ups, cancellations, and account updates.

You will also conduct gym tours for prospective members, support in addressing service issues, help manage inventory, and back up the Club Manager as needed to maintain a welcoming and clean facility.