Gym Team Lead: Member Experience & Staff Coach

Planet Fitness - Baseline Fitness; Lakewood (CO); On-site; USD 17,000 - 25,000; Part time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Health Insurance

Dental Insurance

Vision Insurance

Short Term Disability

Pet Insurance

Advancement Opportunities

Job summary

Planet Fitness - Baseline Fitness is seeking a team member to support gym operations and ensure a positive member experience. You will assist in front desk duties, member check-ins, sign-ups, cancellations, and updating member accounts, while providing friendly, helpful service.

You will help train staff, oversee member service quality, manage inquiries by phone, tours for prospective members, assist with marketing, inventory, and upkeep of the club’s appearance.

Qualifications

• Honesty and a strong work ethic.
• Strong customer service skills.
• Strong communication and interpersonal skills.
• Organizational and leadership abilities.
• Basic computer proficiency.

Responsibilities

• Assist in front desk operations and member services.
• Answer phones and handle information calls.
• Support member check-ins, sign-ups, and cancellations.
• Provide gym tours to prospective members.
• Help train staff and back up Club Manager when needed.
• Support marketing efforts and inventory/ordering.

Skills

Customer service

Communication

Leadership

Organizational skills

Computer literacy

Job description

Planet Fitness - Baseline Fitness is seeking a team member to support gym operations and ensure a positive member experience. You will assist in front desk duties, member check-ins, sign-ups, cancellations, and updating member accounts, while providing friendly, helpful service.

You will help train staff, oversee member service quality, manage inquiries by phone, tours for prospective members, assist with marketing, inventory, and upkeep of the club’s appearance.