Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Highlands Ranch (CO); Presencial; USD 34.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Dollars for Scholars Program

Free gym membership for you + 1

Health, Dental & Vision Insurance

Short Term Disability Insurance

Life Insurance (Voluntary)

Descripción de la vacante

Planet Fitness - Baseline Fitness is seeking a team-oriented individual to assist in the oversight of gym operations and deliver a positive member experience. You will support staff training, front desk tasks, and member services, including check-ins, sign-ups, and account updates.

The role includes giving club tours, addressing member questions, and backing up the Club Manager as needed. You will help maintain cleanliness and appearance, assist marketing promotions, and aid in inventory and

Formación

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsabilidades

• Assist in overseeing gym operations and ensuring positive member experience.
• Assist in training and developing staff; back up Club Manager as needed.
• Handle front desk tasks: answer calls, take messages, assist with inquiries, and process member sign-ups/cancellations.
• Provide club tours to potential members and support member check-ins and updates to accounts.
• Support marketing efforts and promotion rollouts; help manage supplies, inventory and reporting.

Conocimientos

Customer service

Communication

Leadership

Organizational skills

Honesty

Work ethic

Descripción del empleo

Planet Fitness - Baseline Fitness is seeking a team-oriented individual to assist in the oversight of gym operations and deliver a positive member experience. You will support staff training, front desk tasks, and member services, including check-ins, sign-ups, and account updates.

The role includes giving club tours, addressing member questions, and backing up the Club Manager as needed. You will help maintain cleanliness and appearance, assist marketing promotions, and aid in inventory and