Gym Operations & Member Experience Lead

Planet Fitness - Baseline Fitness; Austin (MN); Sur place; USD 32 000 - 46 000; Plein temps

Avantages offerts par ce poste

Dollars for Scholars

Employee Appreciation

Free Gym Membership

Health Insurance

Dental & Vision

Short Term Disability

Pet Insurance

HSA

Advancement Opportunities

Résumé du poste

Planet Fitness - Baseline Fitness is seeking a Club Supervisor to assist in gym operations and frontline service. You will help train staff, oversee member service, and support the Club Manager to maintain a welcoming environment.

The role emphasizes front desk duties, member check-ins, inquiries, tours, and ensuring adherence to policies. Candidates should be reliable, customer-focused, and capable of coordinating team tasks and marketing support.

Qualifications

• Honesty and good work ethic.
• Strong customer service skills.
• Strong communication, organizational and leadership skills.
• Basic computer proficiency.

Responsabilités

• Assist in training and developing staff.
• Assist in member service oversight ensuring great customer experience.
• Handle front desk duties: answering calls, taking information, and assisting with questions.
• Assist in member check-ins, sign-ups, cancellations, and updating accounts.
• Meet potential members and provide gym tours.
• Support Club Manager with team member management and coverage.
• Ensure adherence to company policies and procedures.
• Help maintain positive club image and appearance.
• Assist in managing marketing promotions and inventory.

Connaissances

Customer service

Leadership

Communication

Team coordination

Problem solving

Diplomacy

Outils

MS Office

Description du poste

Planet Fitness - Baseline Fitness is seeking a Club Supervisor to assist in gym operations and frontline service. You will help train staff, oversee member service, and support the Club Manager to maintain a welcoming environment.

The role emphasizes front desk duties, member check-ins, inquiries, tours, and ensuring adherence to policies. Candidates should be reliable, customer-focused, and capable of coordinating team tasks and marketing support.