Guest Services Supervisor - Front Desk Lead

TPG Hotels & Resorts, Inc.; Mount Pleasant (SC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) retirement plan with company 
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Paid time off

Job summary

TPG Hotels & Resorts, Inc. is seeking a Front Office Supervisor to ensure exceptional guest service and smooth front desk operations. You will supervise front desk staff, handle inquiries, and resolve issues to maintain high service standards.

You will train and mentor staff, oversee check-in/check-out processes, and collaborate with other departments to meet guest needs. Strong communication and problem-solving skills are essential.

Qualifications

• Greet and assist guests with a friendly, professional approach.
• Supervise front desk staff to ensure smooth check-in/check-out.
• Provide ongoing training on service standards and procedures.

Responsibilities

• Lead guest services and resolve complaints promptly.
• Coordinate with hotel departments to fulfill guest requests.
• Coach and mentor front office staff; monitor dress and grooming standards.

Skills

Guest service

Staff supervision

Training & development

Communication

Problem solving

Hotel software

Education

High school diploma

Hospitality degree (preferred)

Tools

Hotel management software

Reservation systems

Job description

TPG Hotels & Resorts, Inc. is seeking a Front Office Supervisor to ensure exceptional guest service and smooth front desk operations. You will supervise front desk staff, handle inquiries, and resolve issues to maintain high service standards.

You will train and mentor staff, oversee check-in/check-out processes, and collaborate with other departments to meet guest needs. Strong communication and problem-solving skills are essential.