Front Desk & Guest Services Specialist

TPG Hotels & Resorts; Tampa (FL); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

401(k) with company match

Paid time off & holidays

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, assist with check-in/check-out, and provide information about hotel services. You will handle cash transactions, process payments, and resolve billing questions while maintaining accurate records.

We value excellent communication, multitasking, and a professional, customer-first approach. The role involves coordinating with housekeeping, maintenance, and management to ensure guest satisfaction and smooth operations.

Qualifications

• High school education or equivalent experience required; hospitality experience a plus.
• Strong guest service orientation and excellent communication abilities.

Responsibilities

• Greet guests and manage check-in/check-out procedures with accuracy and courtesy.
• Handle payments, issue receipts, and resolve billing inquiries.
• Answer phone calls and emails, directing inquiries to the appropriate department.

Skills

Guest service

Communication skills

Cash handling

Multi-tasking

Education

High school diploma or equivalent

Job description

TPG Hotels & Resorts is seeking a Front Desk Agent to warmly welcome guests, assist with check-in/check-out, and provide information about hotel services. You will handle cash transactions, process payments, and resolve billing questions while maintaining accurate records.

We value excellent communication, multitasking, and a professional, customer-first approach. The role involves coordinating with housekeeping, maintenance, and management to ensure guest satisfaction and smooth operations.