Guest Experience Supervisor - Front Desk Leader (Hotel Discounts)

TPG Hotels and Resorts; Atlanta (GA); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Disability Insurance

Supplemental Life Insurance

Flexible Spending Accounts

401(k) Retirement Plan with Company M

Paid Time Off, Vacation and Holidays

Employee Assistance Program

Hotel discounts across TPG portfolio

Job summary

TPG Hotels and Resorts invites a Front Office Supervisor to lead the front desk team, ensuring seamless check-in/check-out and superior guest service at our Atlanta property. You will mentor staff, enforce standards, and collaborate with other departments to fulfill guest requests, while addressing issues with professionalism.

The role requires supervisory experience in a hotel setting, strong communication skills, and the ability to work evenings, weekends, and holidays as needed.

Qualifications

• High school diploma or equivalent; a bachelor’s degree in hospitality is preferred.
• 1–2 years of supervisory experience in front desk or guest service.
• Excellent communication and interpersonal skills.

Responsibilities

• Greet guests in a friendly, professional manner and assist with check-in/check-out.
• Handle guest complaints and resolve issues promptly.
• Train and supervise front desk agents and front office staff.
• Ensure staff adhere to dress code and grooming standards and address disciplinary issues as needed.
• Collaborate with hotel departments to fulfill guest requests and arrangements.

Skills

Supervisory experience

Communication skills

Problem-solving

Hotel management software

Reservation systems

Flexible hours

Education

High school diploma or equivalent

Bachelor’s degree in hospitality (preferred)

Tools

Hotel management software

Reservation systems

Job description

TPG Hotels and Resorts invites a Front Office Supervisor to lead the front desk team, ensuring seamless check-in/check-out and superior guest service at our Atlanta property. You will mentor staff, enforce standards, and collaborate with other departments to fulfill guest requests, while addressing issues with professionalism.

The role requires supervisory experience in a hotel setting, strong communication skills, and the ability to work evenings, weekends, and holidays as needed.