Front Desk Supervisor — Flexible Hours Leader

TPG Hotels and Resorts; Linthicum (MD); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

401(k) with match

Paid Time Off

Employee Assistance Program

Hotel discounts

Job summary

TPG Hotels and Resorts in Linthicum, MD is seeking a Front Office Supervisor to lead the front desk team, ensure seamless check-in/out, and uphold exceptional guest service standards. You will train staff, manage guest inquiries, resolve issues, and collaborate with other departments to fulfill guest requests.

This role requires strong communication, problem-solving, and flexibility with shifts including evenings and weekends.

Qualifications

• High school diploma or equivalent required; hospitality degree preferred.
• Minimum 1–2 years supervisory experience in a front desk/guest services role.
• Proven communication and interpersonal skills; able to handle guest issues.

Responsibilities

• Greet and assist guests with check-in and check-out.
• Supervise front desk staff and ensure adherence to standards.
• Handle guest complaints with prompt resolution and professionalism.
• Coordinate with other hotel departments to fulfill guest requests.
• Provide ongoing training to front office staff and maintain service quality.

Skills

Guest Services

Staff Supervision

Communication

Problem Solving

Hospitality Software

Education

High School Diploma

Hospitality degree preferred

Tools

Hotel management software

Reservation systems

Job description

TPG Hotels and Resorts in Linthicum, MD is seeking a Front Office Supervisor to lead the front desk team, ensure seamless check-in/out, and uphold exceptional guest service standards. You will train staff, manage guest inquiries, resolve issues, and collaborate with other departments to fulfill guest requests.

This role requires strong communication, problem-solving, and flexibility with shifts including evenings and weekends.