Guest Concierge & Front Desk Specialist

TPG Hotels and Resorts; Florida; On-site; USD 22,000 - 29,000; Full time

Benefits offered by this job

Health Insurance

Dental & Vision

Disability Insurance

401(k) Match

Paid Time Off

Employee Discounts

Job summary

TPG Hotels and Resorts is seeking a Front Desk Agent to welcome guests, manage reservations, and handle check-in/check-out with accuracy and courtesy. You will respond to inquiries by phone and email, coordinate with housekeeping and maintenance, and ensure a smooth arrival experience for all guests.

This on-site role requires strong communication, multitasking, and basic accounting skills, with daily administrative duties and collaboration across departments to support guest satisfaction.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation and professional communication.
• Ability to multitask and work under pressure.

Responsibilities

• Greeting and check-in for guests, verify reservations, and provide facility information.
• Process check-out, handle payments, and issue receipts.
• Answer calls and emails, route inquiries, and maintain reservations.
• Manage room/service bookings, cancellations, and data entry.
• Support guest requests and resolve issues promptly.

Skills

Guest Service

Check-In/Check-Out

Cash Handling

Reservations

Communication

Education

High School Diploma

Tools

POS System

MS Office

Job description

TPG Hotels and Resorts is seeking a Front Desk Agent to welcome guests, manage reservations, and handle check-in/check-out with accuracy and courtesy. You will respond to inquiries by phone and email, coordinate with housekeeping and maintenance, and ensure a smooth arrival experience for all guests.

This on-site role requires strong communication, multitasking, and basic accounting skills, with daily administrative duties and collaboration across departments to support guest satisfaction.