Guest Experience Specialist — Front Desk

TPG Hotels & Resorts, Inc.; Warwick (RI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Disability Insurance

FSA

401(k) Matching

PTO & Holidays

EAP

Hotel Discounts

Job summary

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent to be the first point of contact for guests. You will ensure a welcoming experience, handle check-ins/outs, answer inquiries, and support reservations with accuracy and courtesy.

You will manage payments, assist with guest requests, and collaborate with housekeeping and maintenance to ensure a smooth stay. Strong communication and multitasking are essential.

Qualifications

• High school education or equivalent experience.
• Strong guest service orientation.
• Basic accounting skills.
• Proficiency with a computer, calculator, phone and office equipment.
• Excellent written and verbal communication; strong organizational and time management skills.

Responsibilities

• Greet and assist guests during check-in and verify reservations.
• Process check-out, payments, and issue invoices; resolve billing queries.
• Answer calls and emails; direct inquiries to the appropriate department.
• Manage room/service reservations and data entry in the system.
• Assist guests with requests and local information; resolve issues promptly.

Skills

Guest service

Accounting basics

Communication skills

Computer proficiency

Time management

Education

High school diploma

Job description

TPG Hotels & Resorts, Inc. is seeking a Front Desk Agent to be the first point of contact for guests. You will ensure a welcoming experience, handle check-ins/outs, answer inquiries, and support reservations with accuracy and courtesy.

You will manage payments, assist with guest requests, and collaborate with housekeeping and maintenance to ensure a smooth stay. Strong communication and multitasking are essential.