Guest Services Supervisor: Lead Front Desk & Ops

Travel + Leisure Co.; Virginia; On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Employee Assistance Program

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to elevate the guest experience across front- and back-of-house operations.

You’ll lead daily shifts, coordinate check-in/check-out procedures, and analyze reports to anticipate guest needs. You’ll develop your team through hands-on training, coaching, and proactive problem-solving, while maintaining room inventory and scheduling that align with guest and financial requirements.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Excellent verbal and written communication and hospitality service skills.
• Working knowledge of computer software, including property management systems.
• Ability to work under pressure; leadership, coaching and training skills.

Responsibilities

• Lead daily operation of guest service shifts.
• Plan front- and back-of-house guest service operations.
• Provide guest check-in/out procedures, analyze reports.
• Maintain room inventory and scheduling.
• Provide hands-on training and coaching.
• Ensure guest service standards exceed expectations.

Skills

Leadership

Communication

Customer service

PMS software

Report analysis

Under pressure

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to elevate the guest experience across front- and back-of-house operations.

You’ll lead daily shifts, coordinate check-in/check-out procedures, and analyze reports to anticipate guest needs. You’ll develop your team through hands-on training, coaching, and proactive problem-solving, while maintaining room inventory and scheduling that align with guest and financial requirements.