Front Desk Supervisor

TPG Hotels and Resorts; Providence (RI); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurances

401(k) Retirement Plan

Paid Time Off

Hotel discounts

Job summary

A hospitality company in Providence, RI, is hiring a Front Desk Supervisor. This role involves supervising the front desk staff, ensuring exceptional customer service, and resolving guest issues. The ideal candidate has supervisory experience and strong communication skills. Benefits include health insurance, retirement plans, and hotel discounts.

Qualifications

• High school diploma or equivalent; bachelor's preferred.
• 1-2 years of supervisory experience in front desk or guest service.
• Familiarity with hotel management software.

Responsibilities

• Supervise front desk and office staff.
• Assist with check-in and check-out procedures.
• Handle guest complaints and train new employees.

Skills

Excellent communication skills

Problem-solving abilities

Interpersonal skills

Knowledge of hotel management software

Education

High school diploma

Bachelor's degree in hospitality management

Tools

Hotel management software

Reservation systems

Job description

Join to apply for the Front Desk Supervisor role at TPG Hotels and Resorts

Job Overview

As a Front Office Supervisor, you will be responsible for ensuring the highest level of customer service is provided to guests and visitors. You will supervise and coordinate the activities of the front desk and front office staff to ensure a seamless check-in and check-out process, answer guest inquiries, and resolve any issues that may arise during their stay. You will also play a key role in training and mentoring front office staff to maintain high service standards.

What You'll Be Doing

• Greet and welcome guests in a friendly and professional manner.
• Assist guests with check-in and check-out procedures.
• Handle guest complaints and concerns, ensuring prompt resolution.
• Coordinate with other hotel departments to fulfill guest requests and special arrangements.
• Train and supervise front desk agents and other front office staff in partnership with Front Office Manager
• Ensure staff adheres to dress code and grooming standards.
• Address disciplinary issues as needed.
• Handle difficult or complex guest situations and escalate as necessary.
• Ensure guest privacy and security protocols are followed.
• Assist in Implementation of effective strategies to minimize guest complaints.
• Provide ongoing training to front office staff on guest service standards and procedures.
• Foster a positive and collaborative work environment.
• Assist in the onboarding and training of new employees.

What You Bring

• High school diploma or equivalent (a bachelor's degree in hospitality management or a related field is preferred).
• Previous experience in a front desk or guest service role, with at least 1-2 years of supervisory experience.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Knowledge of hotel management software and reservation systems.
• Ability to work flexible hours, including evenings, weekends, and holidays.

Benefits

• Health, Dental and Vision Insurances
• Disability Insurances
• Supplemental Life Insurances
• Identity Theft Protection
• Flexible Spending Accounts
• 401(k) Retirement Plan
• Paid Time Off, Vacation and Holidays
• Employee Assistance Program
• AMAZING HOTEL DISCOUNTS to any property in the TPG portfolio and MUCH MORE!

EEO/VET/DISABLED