Guest Services Supervisor — Elevate Guest Experience

Travel + Leisure Co.; Rockville (MD); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Wish day paid time to volunteer at an

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor in Rockville, MD to lead daily guest service operations and mentor the front- and back-of-house team.

You’ll drive guest satisfaction through proactive issue resolution and strong service standards. The role requires leadership, communication, and a solid understanding of property management systems, with at least one year of supervisory or hospitality experience.

Qualifications

• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Communication

Customer service

Team coaching

Reports analysis

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor in Rockville, MD to lead daily guest service operations and mentor the front- and back-of-house team.

You’ll drive guest satisfaction through proactive issue resolution and strong service standards. The role requires leadership, communication, and a solid understanding of property management systems, with at least one year of supervisory or hospitality experience.