Guest Services Supervisor - Elevate Guest Experience

Travel + Leisure Co.; Kailua (HI); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor in Kailua, Hawaii to lead daily guest service operations and oversee front- and back-of-house activities, driving guest satisfaction by resolving issues and anticipating needs.

This role requires strong leadership, excellent communication, and the ability to coach staff while managing schedules, analyzing reports, and ensuring smooth check-in/out with warm hospitality.

Qualifications

• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands‑on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Customer service

Communication

Problem solving

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor in Kailua, Hawaii to lead daily guest service operations and oversee front- and back-of-house activities, driving guest satisfaction by resolving issues and anticipating needs.

This role requires strong leadership, excellent communication, and the ability to coach staff while managing schedules, analyzing reports, and ensuring smooth check-in/out with warm hospitality.