Guest Services Supervisor: Elevate Guest Experience

Travel + Leisure Co.; Blaine (WA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

Volunteer time off

401k with employer match

Identity protection plan

Wellness program

Employee Assistance Program

Paid time off (vacation/holidays)

Sick leave

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, manage check-in/check-out, analyze reports, and coach the team to consistently exceed guest expectations.

You will oversee scheduling, room inventory, and daily tasks to ensure smooth operations. The role emphasizes hands-on training, strong communication, and leadership in a hospitality context, with focus on customer satisfaction and brand standards.

Qualifications

• Valid driver’s license (if required for role).
• Ability to work well under pressure and lead a team.
• Strong verbal and written communication skills for hospitality.
• Familiarity with property management systems and reporting.
• Minimum supervisory or management experience in hospitality.
• Experience in hotel, timeshare, or hospitality service.

Responsibilities

• Lead daily guest service shifts and plan front- and back-of-house operations.
• Ensure check-in/check-out procedures and analyze reports to communicate needs.
• Maintain room inventory and execute scheduling adjustments.
• Provide hands-on training, development, and coaching for staff.
• Support service standards to exceed guest expectations and communicate reservation flags.

Skills

Leadership

Communication

PMS Software

Hospitality Experience

Stress Management

Report Analysis

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily front- and back-of-house guest service operations, manage check-in/check-out, analyze reports, and coach the team to consistently exceed guest expectations.

You will oversee scheduling, room inventory, and daily tasks to ensure smooth operations. The role emphasizes hands-on training, strong communication, and leadership in a hospitality context, with focus on customer satisfaction and brand standards.