Guest Experience Supervisor

Wyndham; Williamsburg (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Life and accident coverage

Disability

Volunteer time off

Wellness program

Employee Assistance Program

Paid time off & holidays

Job summary

Travel + Leisure Co. in Williamsburg, VA, is seeking a Guest Services Supervisor to lead daily guest service operations and elevate the guest experience on-site.

You will set service standards, resolve issues quickly, and coach a team across front- and back-of-house functions while maintaining accurate room inventory and schedules. The role requires strong communication, hospitality expertise, and at least 1 year of supervisory or hotel industry experience, with a comprehensive benefits package

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Demonstrated ability to lead front- and back-of-house operations.
• Excellent hospitality service skills.

Responsibilities

• Lead daily operation of guest service shifts.
• Provide proper guest check-in and check-out procedures and analyze reports.
• Maintain room inventory accurately.
• Administer schedule adjustments.
• Coach staff in customer service approaches.
• Communicate reservation flag information.

Skills

Valid driver's license

Ability to work under pressure

Leadership & coaching

Verbal & written communication

Property management systems

Analyze reports

Supervisory experience

Hospitality/service experience

Job description

Travel + Leisure Co. in Williamsburg, VA, is seeking a Guest Services Supervisor to lead daily guest service operations and elevate the guest experience on-site.

You will set service standards, resolve issues quickly, and coach a team across front- and back-of-house functions while maintaining accurate room inventory and schedules. The role requires strong communication, hospitality expertise, and at least 1 year of supervisory or hotel industry experience, with a comprehensive benefits package