Guest Services Manager — Elevate Guest Experience & Operations

Travel Leisure Resort Development Inc; United States; On-site; USD 50,000 - 72,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability insurance

Paid time off and holidays

Wish day paid time to volunteer

401k with employer match

Legal and identify theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Job summary

Travel + Leisure Co. is seeking a Guest Services Manager to lead the front desk operations and deliver exceptional guest experiences.

You will utilize strong customer relations and leadership skills to make quick, effective decisions while ensuring compliance with quality and financial standards. You will oversee scheduling, training, and staff development, coordinate reservations and room inventories, and drive initiatives to improve guest satisfaction across departments.

Qualifications

• College degree preferred or equivalent training/experience.
• Strong leadership and coaching skills with staff development.
• Excellent verbal and written communication abilities.
• Understanding of resort financials and budgeting.
• Ability to work under pressure with attention to detail.

Responsibilities

• Oversee daily operation of the Guest Service Department; foster relations with owners, guests, HOA and departments.
• Provide superior guest service and resolve issues via written, phone, and face-to-face communication.
• Hire, train, motivate, coach and develop guest service staff; manage staffing and payroll costs.
• Coordinate reservations, room inventory, rate accuracy and payments; ensure front office requirements are met.
• Own Internal Audit process; ensure quality assurance, loss prevention and safety standards.
• Prepare annual departmental budget and analyze expenses for cost reductions.

Skills

Leadership

Guest service

Communication

Problem solving

Under pressure

Staff coaching

Budget awareness

Detail oriented

Education

College degree preferred

Tools

Property management systems

General software knowledge

Job description

Travel + Leisure Co. is seeking a Guest Services Manager to lead the front desk operations and deliver exceptional guest experiences.

You will utilize strong customer relations and leadership skills to make quick, effective decisions while ensuring compliance with quality and financial standards. You will oversee scheduling, training, and staff development, coordinate reservations and room inventories, and drive initiatives to improve guest satisfaction across departments.