Guest Services Supervisor: Elevate Guest Experience & Team

Travel + Leisure Co.; Lake Havasu City (AZ); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401k with employer match

Wellness program

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations, oversee front- and back-of-house activities, and coach a team to deliver outstanding hospitality.

You’ll ensure check-ins/outs are smooth, analyze reports, and maintain inventory and staffing to meet guest expectations. The role emphasizes proactive problem solving, staff development, and collaboration with other departments to enhance the guest experience.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Excellent verbal and written communication and hospitality service skills.
• Working knowledge of computer software including property management systems.

Responsibilities

• Lead daily operation of guest service shifts, planning front- and back-of-house guest service operations.
• Provide proper guest check-in/check-out procedures, analyze reports, and communicate needs with the team.
• Ensure daily checklists are completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments to satisfy guest, associate, and financial requirements.
• Coach and train staff on customer service approaches and soft skills.
• Support reservation flag information and maintain high service levels.

Skills

Leadership

Guest service

Supervisory experience

Communication

Team coaching

Computer skills

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations, oversee front- and back-of-house activities, and coach a team to deliver outstanding hospitality.

You’ll ensure check-ins/outs are smooth, analyze reports, and maintain inventory and staffing to meet guest expectations. The role emphasizes proactive problem solving, staff development, and collaboration with other departments to enhance the guest experience.