Guest Experience Supervisor

Travel + Leisure Co.; Williamsburg (VA); On-site; USD 25,000 - 29,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Legal and identity theft plan

Voluntary income protection benefits

Wellness program

Employee Assistance Program

Paid time off and holidays

Job summary

Travel + Leisure Co. in Williamsburg, Virginia is seeking a Guest Services Supervisor to lead daily guest service operations, ensure smooth check-in/check-out, analyze reports, and communicate needs with the team.

You will provide hands-on training, adjust schedules, maintain room inventory, and uphold standards that exceed guest expectations. We offer comprehensive benefits, a supportive work environment, and opportunities to grow within our global team.

Qualifications

• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.
• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Valid driver’s license

Work under pressure

Leadership coaching

Verbal and written communication

Computer software knowledge

Report analysis

1 year supervisory experience

1 year hospitality experience

Job description

Travel + Leisure Co. in Williamsburg, Virginia is seeking a Guest Services Supervisor to lead daily guest service operations, ensure smooth check-in/check-out, analyze reports, and communicate needs with the team.

You will provide hands-on training, adjust schedules, maintain room inventory, and uphold standards that exceed guest expectations. We offer comprehensive benefits, a supportive work environment, and opportunities to grow within our global team.