Guest Experience Manager - Resort Front Desk

Travel + Leisure Co.; Portland (OR); Sur place; USD 52 000 - 75 000; Plein temps

Avantages offerts par ce poste

Medical

Dental

Vision

Flexible spending accounts

Life and accident coverage

Disability

401k with employer match

Wellness program

Volunteer time off

Résumé du poste

Travel + Leisure Co. is seeking a Guest Services Manager to oversee the front desk operations, lead guest relations, and ensure high-quality service while maintaining compliance with standards.

You will supervise daily tasks, manage staff schedules, assist with reservations, and participate in budget and audit processes to drive guest satisfaction and profitability. The role requires strong leadership and a customer-focused mindset.

Qualifications

• College degree preferred or equivalent training/experience.
• Strong leadership and guest service orientation.
• Ability to coach, mentor and develop staff while managing priorities.

Responsabilités

• Oversee daily operation of Guest Service Department and maintain positive relations with owners, guests, HOA and other departments.
• Hire, train, motivate, recognize and coach staff; optimize staffing and payroll for productivity and profitability.
• Coordinate reservations, manage room inventory and ensure correct rates and payment methods.
• Support Internal Audit and ensure compliance with Quality Assurance and safety standards.
• Prepare annual departmental budget and analyze expenses to identify cost reductions.
• Perform other duties as needed.

Connaissances

Leadership

Customer service

Communication

Staff training

Budget awareness

Formation

College degree or equivalent

Outils

Property management systems

Office software

Description du poste

Travel + Leisure Co. is seeking a Guest Services Manager to oversee the front desk operations, lead guest relations, and ensure high-quality service while maintaining compliance with standards.

You will supervise daily tasks, manage staff schedules, assist with reservations, and participate in budget and audit processes to drive guest satisfaction and profitability. The role requires strong leadership and a customer-focused mindset.