Guest Experience Supervisor | Hospitality & Front Desk

Travel Leisure Resort Development Inc; Atlanta (GA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401k with employer match

Paid time off

Job summary

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations, plan shifts, manage front- and back-of-house activities, and ensure smooth check-in/check-out procedures. The role emphasizes proactive problem-solving, staff coaching, and delivering exceptional guest experiences.

You will train staff, analyze reports, and maintain accurate room inventory while fostering positive relationships with guests and associates. Equal opportunity employer.

Qualifications

• 1 year of supervisory or management level experience.
• 1 year of hotel, timeshare or hospitality service experience.
• Valid driver’s license.
• Demonstrated ability to work under pressure.
• Basic leadership skills with ability to coach, mentor, and train staff.
• Excellent verbal and written communication as well as excellent hospitality service skills.
• Working knowledge of various computer software programs including property management systems.
• Comprehension and literacy for analyzing reports.

Responsibilities

• Lead the daily operation of guest service shifts, including planning daily front- and back-of-house guest service operations.
• Provide proper guest check-in and check-out procedures, analyze reports, and communicate needs with your team.
• Ensure daily checklist duties and tasks are fully completed with follow-up communications.
• Maintain room inventory accurately and efficiently.
• Administer schedule adjustments that satisfy all guest, associate, and financial requirements.
• Maintain positive customer and associate relationships through meaningful associate, guest, and owner interaction.
• Provide hands-on training, development, and coaching for technical and soft skills customer service approaches.
• Support customer service standards that exceed guest expectations and directly communicate reservation flag information.

Skills

Leadership

Communication

Driver's license

Work under pressure

Customer service

Property management systems

Report analysis

Supervisory experience

Tools

Property management systems

Job description

Travel + Leisure Co. is seeking a Guest Services Supervisor to lead daily guest service operations, plan shifts, manage front- and back-of-house activities, and ensure smooth check-in/check-out procedures. The role emphasizes proactive problem-solving, staff coaching, and delivering exceptional guest experiences.

You will train staff, analyze reports, and maintain accurate room inventory while fostering positive relationships with guests and associates. Equal opportunity employer.