Guest Services Specialist — Weekly Pay & Growth

esacareers; Toledo (OH); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Weekly Pay!

Competitive Wages

Great working environment

Employee Recognition Programs

Vision Insurance

401(k) Savings Plan

Employee Assistance Program (EAP)

Employee Perks Program offering-disoc

Job summary

ESA Management, LLC is hiring a Guest Services Representative to assist guests, handle check-in/check-out, answer phones, and collect payments per company guidelines. The GSR will maintain front desk operations, breakfast displays, and overall hotel cleanliness while providing exceptional guest experiences.

Responsibilities include processing reservations, handling payments, addressing guest concerns through the Make it Right program, and upselling services to maximize occupancy and revenue.

Qualifications

• Understand and communicate in English proficiently to interact with guests, associates and outside vendors.
• Proficient operation of the property management system technology.
• Understand and comply with documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Complete routine reports and correspondence.
• Add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
• Apply good judgment at all times.
• Manage problems, address and solve guest-related issues.

Responsibilities

• Welcome and assist guests; answer phones and assist with check-in/check-out.
• Process reservations, registrations, payments, and departures in accordance with company guidelines.
• Handle collection efforts and maintain cash, credit card and city ledger accounts.
• Maintain breakfast display and ensure a clean, organized front desk and lobby area.
• Sell ESA offerings and convert inquiries into reservations and occupied rooms.
• Provide accommodations for guest requests when possible and practical.
• Follow Make it Right process and company safety/security policies.
• Engage in other duties as assigned by management.

Skills

English proficiency

PMS proficiency

Safety procedures

Reporting

Mathematics

Problem solving

Guest relations

Education

High School Diploma or GED

Tools

PMS software

Job description

ESA Management, LLC is hiring a Guest Services Representative to assist guests, handle check-in/check-out, answer phones, and collect payments per company guidelines. The GSR will maintain front desk operations, breakfast displays, and overall hotel cleanliness while providing exceptional guest experiences.

Responsibilities include processing reservations, handling payments, addressing guest concerns through the Make it Right program, and upselling services to maximize occupancy and revenue.